Before starting restaurant operations, a start-up meeting will be held with the customer’s contact person. In the meeting, the key matters of the agreement will be discussed and agreements will be made about co-operation at the beginning (for example, the acceptance of the restaurant opening process) and after operations have started.
At an agreed time after operations have started, an agreement meeting will be held to assess the implementation of the agreement and the quality of the start-up period.
Co-operation during operations includes daily co-operation with user and buyer customers. The aims include continuous development of operations through daily feedback, ensuring customer satisfaction and providing information about the received feedback and measures.
In the restaurant, a customer committee may be established in order to follow the implementation of the service description. Quality is assessed using the received customer feedback and complaints. Typically, the customer committee meets about two to four times a year.
In an annual review meeting, the contact persons responsible for the agreement between the customer and Fazer Food Services will review the implementation of the agreement, co-operation performance and service quality. In the meeting, the results of customer satisfaction surveys and the targets for development that require actions or changes to the agreement will be discussed. The aim is to deepen the customer co-operation.